We only accept orders for delivery in Hong Kong to the specified delivery address or collection at a designated physical store located in Hong Kong.
The shipping charges calculated in this website are standard shipping charges. If your shipping address is in residential or remote area (as defined by the logistic company selected by the Company), additional shipping cost may apply. The additional cost will be charged to you when the goods are delivered to your address.
Extra charges may be applied if you select delivery at certain specified time slots or special delivery address. A delivery charge per order shall apply upon product genre, size, weight and delivery destination.
If no elevator service is available at the premises, we will charge additional delivery fee for each floor except the ground floor.
Delivery services shall delay when typhoon signal, or a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.
Delivery service is generally available from 10am to 9pm every day (except the first two days of Chinese New Year).
Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
We currently provide specific delivery time slots for the following areas: (i) Ma Wan, (ii) Discovery Bay, (iii) Tung Chung. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department
We shall not be liable for any delay or failure in delivery caused by or resulting from accidents, traffic conditions, weather conditions or any causes beyond our scope of control.
All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
Delivery service is not available at non-permanent address, frontier closed areas, outlying islands, warehouses, areas which are not accessible by delivery vehicles and premises which are not accessible by elevators or staircase and need to be delivered through balcony.
We will deliver the product(s) ordered by you to the specified delivery address at the time you make your order by our staff or third party. You shall acknowledge receipt of the product(s) (except where you have specifically instructed us to leave the products(s) outside the door or at the concourse – whereas missing delivery under such circumstances shall be at your own risk) when the product(s) are delivered to the delivery address specified by you. You agree and accept that we are entitled, at our discretion, to charge you additional costs or cancel your order in the event of your failure to acknowledge receipt of the product(s) for whatever reasons.
You shall inform us immediately of any change to your delivery address or preferred delivery time slot after placing order. We shall not be liable for any late delivery or additional charge resulting from the change.
You will become the owner of the product(s) you ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we shall not be liable for the loss or damage.
Please note that in the event that installation is required for any item, such installation fee is not included in the delivery fee and will be charged separately.
If for security reason or any other reasons, the product(s) cannot be delivered to the delivery address as specified in your order and get your acknowledgement receipt, we are entitled to request you to collect the product(s) from our physical store and will not arrange for any delivery.