Exchange and Refund
Under normal circumstances, we would not accept any claim for exchange and return of products or cancellation of orders.
Any exchange or return claim not made in the manner set out under these terms and conditions shall be deemed invalid. We reserve our right to decline any invalid exchange or return claim. In the event of any dispute, we reserve the rights to make final decision.
You must examine the product(s) immediately for any damages and/or deficiencies. If you find the product(s) in status listed below, you can claim for exchange or return:
- (i) Breakage
- (ii) Quality issue
- (iii) Short-shipment or wrong delivery
You have to submit your exchange or return claim within 14 days from the day of order delivery (date of order shipped) or pick up (if you opt for store pick up), and provided that:
- (i) The product(s) must not be opened or used;
- (ii) All packing (including the recycling label where applicable), parts, accessories, user manual, blank warranty card, free gifts and redeemed items are intact and returned together with the product(s);
- (iii) The original invoice, order confirmation email and the credit card used to purchase the product(s) must be presented;
Otherwise we will have the right to refuse the exchange or return claim. If you fail to submit the required documents or items, we have the right to refuse your claim.
You are allowed to exchange the product(s) with same model and colour except as agreed by us.
No exchange or return would be made for product(s) which has been registered on-line for warranty service or has undergone any repair.
No exchange or return would be made for computer parts and other designated product(s), including but not limited to CPU, RAM, display card etc.
If we have agreed that you are entitled to an exchange but the products to be exchanged are sold out, we will refund your payment.
All 「CGA-Token」earned from the purchase of the returned product(s) should be cancelled immediately. If any 「CGA-Token」was used before the product(s) return resulting in failure of the cancellation, we shall reserve the right to reject the return claim.
Agents/suppliers/manufacturers are responsible for the warranty of the product(s). The terms and conditions of such warranty are subject to the policy of the agents/suppliers/manufacturers. During the warranty period, you need to return the product(s) to the agents/suppliers/manufacturers for repair. You may refer to the warranty card or enquire the agents/suppliers/manufacturers for details.