FAQs

Order

1. Do I need to have an account to place an order?

You are welcome to checkout as a guest, but there are some perks if you have an account with us. You will be rewarded with CGA Token upon your completed orders, which can be spent on supporting Esports events and KOLs later. You will also have a quicker checkout process, and easier way to view your order status. And you can also receive updates about our special promotions and pre-orders.


2. I forgot my password, what should I do?

All you need to do is to click “Forget Password” on the Login Page, and you can create a new password following our instructions.


3. How do I edit my order?

To edit your order, please contact us as soon as possible. Make sure to include your order number and the change(s) you want to make. We will confirm you once your order has been updated. We unfortunately will not be able to make any changes to your order if it has already been packed or shipped. You can check the status of your order in the “My Order” page.


4. I placed an order but have not received an order confirmation yet. When will I get it?

There is a chance you might not have received your order confirmation if you entered your email address incorrectly. It also might be in your junk mail. If not, let us know and we will send you another order confirmation.


5. I just received my order and some items are missing. What should I do?

Sometimes we send orders in separate shipments. Check your order status first to see if your items were shipped separately. If something is still missing, let us know as soon as possible.


6. I just received my order and some items are incorrect/defective. What should I do?

Please contact us if you received anything incorrect or defective as soon as possible (or within 7 days from the date you received your order). Make sure to provide your order number, photos of the item(s) and any other related information. We will try our best to have everything resolved as soon as possible.


Shipping

1. Where are your items shipped from?

All of our items are shipped from our warehouse in Hong Kong


2. What countries do you ship to?

Currently we only ship to Hong Kong addresses.


3. What are your shipping costs?

Our shipping costs differ depending on where the order is shipping to and how fast it is getting there. You can check out our delivery options during checkout.


4. How will my order be shipped?

Your order will be shipped by one of these courier services, depending on your shipping address: SF Express, Pickupp.

You can also choose to pick up your order at our flagship store located in CGA eSports Stadium (38 Nelson Street, Mongkok, Hong Kong) during checkout.


5. My order is still “in process” When will it ship?

Please allow 1-2 business days for your order to be processed (this excludes weekends and local public holidays). Archive items will require an additional 1-3 business days to process. We will send your tracking information as soon as your order has shipped.


6. My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.


Payment

1. How do I change the currency settings?

Near the top left-hand corner of our page, you will see a drop-down list of currencies. Select your preferred currency and your settings should be updated. If not, try refreshing the page.


2. What payment methods do you accept?

We accept Apply Pay, Google Pay, Alipay, and all major credit cards including VISA, Mastercard and American Express.


3. My card was charged, but I do not think my order went through. What should I do?

Please contact us as soon as possible and include: the email address used to place the order, order date and time, order value, and payment method. We will be able to resolve the issue once we have this info.


Product

1. Are your products authentic?

All of our products are 100% authentic and come directly from the brand. Feel free to contact us if you have any concerns and we will be happy to help.


2. Do you restock any of your products?

Due to high demand, we try to restock our most popular items, but we are not always able to. If there is a specific item you want that is sold out, we recommend subscribing to our newsletter here or following us on Facebook for the latest updates on our new releases.


3. The product I bought is now on promotion. Can I get the difference refunded?

Unfortunately, we cannot refund the difference as our prices change based on trends, inventory level and customer demand.