1.1 You are required to register with us as a user before placing any order through our site. By registering and placing an order, you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
1.2 Where you are required to register, you must:
- (i) provide us with accurate, complete and updated registration information;
- (ii) safeguard your user name and password; and
- (iii) authorize us to assume that any person using our site with your user name and password is either you or is authorized to act for you.
1.3 We have absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
1.4 You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.
2.1 Basis of supply: we only serve and deliver products to end consumers. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
2.2 When you place an order, the prices charged are those applicable on the day you order.
2.3 All products on http://store.cga.gg are displayed in Hong Kong Dollars.
2.4 All orders are subject to acceptance and availability, and items which you have placed in your shopping cart are not reserved and may be purchased by other customers.
2.5 System will generate an email to the email address registered by you to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items.
2.6 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
- (i) no sufficient stock to deliver the product(s) you have ordered;
- (ii) no delivery can be arranged for your specified billing address;
- (iii) one or more of the product(s) you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier; or
- (iv) payment issue.
2.7 We cannot guarantee the product(s) shown on the site are available for sale at any time. If we cannot satisfy any order for any reason, we reserve the right to cancel the order and refund the amount (or part thereof) which you have paid to us and shall not be liable to any person when we exercise such right. If any product(s) in your order is not available, we will inform you accordingly.
3.1 The company accepts payment by designated credit cards or other designated electronic means as specified by us; Orders will be charged in Hong Kong dollars.
3.2 The prices listed in our site may differ from the prices of the same products in our physical store. The applicable price shall be the price listed on our site as the date of purchase.
3.3 A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our physical store (as the case may be).
3.4 We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card or other payment information will be collected, processed, and kept by a third party payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card or other payment transaction, and in no event shall any such losses in whole or in part be borne by us.
3.5 We do not collect or keep your credit card information. If you choose to save your credit card and/or other payment information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers at your own risk, and you are solely and exclusively responsible for any losses incurred and in no event shall any such losses in whole or in part be borne by us.
3.6 If the order is cancelled by us for any reason and you have already made any payment, the refund will be credited to the same payment account from which the order was originally paid. Delivery or handling charges will not be included in the refund.
3.7 The company reserves the right to change the payment terms for any order without prior notice.
3.8 Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.
4.1 We only accept orders for delivery in Hong Kong to the specified delivery address or collection at a designated physical store located in Hong Kong.
4.2 The shipping charges calculated in this website are standard shipping charges. If your shipping address is in residential or remote area (as defined by the logistic company selected by the Company), additional shipping cost may apply. The additional cost will be charged to you when the goods are delivered to your address.
4.3 Extra charges may be applied if you select delivery at certain specified time slots or special delivery address. A delivery charge per order shall apply upon product genre, size, weight and delivery destination.
4.4 If no elevator service is available at the premises, we will charge additional delivery fee for each floor except the ground floor.
4.5 Delivery services shall delay when typhoon signal, or a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.
4.6 Delivery service is generally available from 10am to 9pm every day (except the first two days of Chinese New Year).
4.7 Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
4.8 We currently provide specific delivery time slots for the following areas: (i) Ma Wan, (ii) Discovery Bay, (iii) Tung Chung. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department
4.9 We shall not be liable for any delay or failure in delivery caused by or resulting from accidents, traffic conditions, weather conditions or any causes beyond our scope of control.
4.10 All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
4.11 Delivery service is not available at non-permanent address, frontier closed areas, outlying islands, warehouses, areas which are not accessible by delivery vehicles and premises which are not accessible by elevators or staircase and need to be delivered through balcony.
4.12 We will deliver the product(s) ordered by you to the specified delivery address at the time you make your order by our staff or third party. You shall acknowledge receipt of the product(s) (except where you have specifically instructed us to leave the products(s) outside the door or at the concourse – whereas missing delivery under such circumstances shall be at your own risk) when the product(s) are delivered to the delivery address specified by you. You agree and accept that we are entitled, at our discretion, to charge you additional costs or cancel your order in the event of your failure to acknowledge receipt of the product(s) for whatever reasons.
4.13 You shall inform us immediately of any change to your delivery address or preferred delivery time slot after placing order. We shall not be liable for any late delivery or additional charge resulting from the change.
4.14 You will become the owner of the product(s) you ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we shall not be liable for the loss or damage.
4.15 Please note that in the event that installation is required for any item, such installation fee is not included in the delivery fee and will be charged separately.
4.16 If for security reason or any other reasons, the product(s) cannot be delivered to the delivery address as specified in your order and get your acknowledgement receipt, we are entitled to request you to collect the product(s) from our physical store and will not arrange for any delivery.
05Store pickup service (applicable if you have selected to collect your order(s) at physical store)
5.1 If you choose to pick up your order at physical store, we will confirm with you the pickup date by email.
5.2 When you pick up your product, please show the electronic copy or printed copy of the order confirmation email, customer's name and customer's contact number. We may require you to provide further information to verify your identity (such as your full name or other personal information under your account profile) or your authorised representative. If we are not satisfied the identity verification of your goodself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
5.3 Once the order is confirmed, you are not allow to change the color or model of the ordered product or to change to any other product except as agreed by us.
5.4 If the physical store is closed due to weather or any other uncontrollable factors, you may pick up the product(s) in the physical store on the next day when the store is opened.
5.5 If you are unable to collect your products within 30 days after the order confirmation email is sent; or you have not provided us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we may:
- (i) keep the related products until the date of actual delivery or pick-up, and charge you a reasonable storage fee (including any insurance fee incurred); or
- (ii) cancel your order and charge you any additional expenses and losses caused by insufficient and inaccurate information provided by you or your failure to receive the products; or
- (iii) dispose of the unclaimed product in any way, subject to our absolute discretion, without any obligation or liability to you.
06Exchange and Return
6.1 Under normal circumstances, we would not accept any claim for exchange and return of products or cancellation of orders.
6.2 Any exchange or return claim not made in the manner set out under these terms and conditions shall be deemed invalid. We reserve our right to decline any invalid exchange or return claim. In the event of any dispute, we reserve the rights to make final decision.
6.3 You must examine the product(s) immediately for any damages and/or deficiencies. If you find the product(s) in status listed below, you can claim for exchange or return:
- (i) Breakage
- (ii) Quality issue
- (iii) Short-shipment or wrong delivery
6.4 You have to submit your exchange or return claim within 14 days from the day of order delivery (date of order shipped) or pick up (if you opt for store pick up), and provided that:
- (i) The product(s) must not be opened or used;
- (ii) All packing (including the recycling label where applicable), parts, accessories, user manual, blank warranty card, free gifts and redeemed items are intact and returned together with the product(s);
- (iii) The original invoice, order confirmation email and the credit card used to purchase the product(s) must be presented;
Otherwise we will have the right to refuse the exchange or return claim. If you fail to submit the required documents or items, we have the right to refuse your claim.
6.5 You are allowed to exchange the product(s) with same model and colour except as agreed by us.
6.6 No exchange or return would be made for product(s) which has been registered on-line for warranty service or has undergone any repair.
6.7 No exchange or return would be made for computer parts and other designated product(s), including but not limited to CPU, RAM, display card etc.
6.8 If we have agreed that you are entitled to an exchange but the products to be exchanged are sold out, we will refund your payment.
6.9 All 「CGA-Token」earned from the purchase of the returned product(s) should be cancelled immediately. If any 「CGA-Token」was used before the product(s) return resulting in failure of the cancellation, we shall reserve the right to reject the return claim.
6.10 Agents/suppliers/manufacturers are responsible for the warranty of the product(s). The terms and conditions of such warranty are subject to the policy of the agents/suppliers/manufacturers. During the warranty period, you need to return the product(s) to the agents/suppliers/manufacturers for repair. You may refer to the warranty card or enquire the agents/suppliers/manufacturers for details.
All risks in the product(s) shall pass to you upon delivery but CGA shall retain title in the product(s) until full payment has been received.
If the performance by CGA of its obligations relating to the services it supplies on this site is prevented by reason of “force majeure” (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of Hong Kong or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of CGA), CGA shall be excused from such performance to the extent of such prevention.
9.1 The company and its employees, any third party contractors and service provider (collectively “CGA and affiliates”) make no representation or warranty in relation to:
- (i) the completeness, quality, operation, use, accuracy, or timeliness of, or the fitness or use for any purpose of, http://store.cga.gg or the information (the “Information”) stored on or receivable through this or any other server of CGA and affiliates;
- (ii) any goods or services accessed, offered or obtained through http://store.cga.gg or pursuant to the Information;
- (iii) the access to http://store.cga.gg or the Information will be uninterrupted or does not contain any viruses, or contaminating or destructive properties.
9.2 You shall not rely on the Information. CGA and affiliates shall not be liable for any damages, loss, costs or expenses arises, directly or indirectly, from your reliance or use (whether authorized or not) of the Information or this site.
9.3 We shall use all reasonable commercial endeavours to ensure the accuracy of the content but gives no warranties and make no representations, express or implied, statutory or otherwise regarding the accuracy, quality or completeness of the content or its fitness for any purpose and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.
9.4 If you use any personal password to gain access to the site, we shall not be liable for any online or offline password management. You shall ensure that your password is kept strictly confidential to prevent any unauthorized use. We shall not be liable for any loss or damages whatever if any third party gains unauthorized access to this site by using your password.
9.5 We shall not be liable for any losses, damages, costs and expenses directly or indirectly suffered by you (including but not limited to, loss of profits, loss of savings, loss of goodwill, loss of revenue or loss of contracts incurred by you, whether anticipated or actual, or any special indirect or consequential damages of any nature whatever) or any action, claims and proceedings taken against you by any third parties in connection with, incidental to and consequential upon the performance of us in relation to these Terms and Conditions. Notwithstanding anything to the contrary, to the extent permitted by law, our total aggregate liability in contract, tort, equity or otherwise for any direct loss or damage arising out of or in connection with these Terms and Conditions shall be limited to the total amount paid by you in respect of the product(s) arising with the problems.
9.6 The qualities, suitability and safety of the products(s) are the responsibility and liability of the associated agents/suppliers/manufacturers. We shall not be liable to such responsibilities.
10.1 You undertake that you will not use our site to:
- (i) upload, post, email, offer or otherwise transmit any contents in respect of which you have no right (either proprietary, contractual, or fiduciary) to transmit or which is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory or otherwise objectionable;
- (ii) impersonate any person or entity by way of transmitting any forged or manipulated contents through the use of any services.
- (iii) upload, post, email, offer or otherwise transmit any contents that infringe any proprietary rights or intellectual property rights including, without limitation, patent, trademark, trade secret, copyright of any party;
- (iv) upload, post, email, offer or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except such advertisements or promotional materials expressly authorized by us in writing;
- (v) upload, post, email or otherwise transmit any contents that contain software viruses or any other computer code, files or programs that would interrupt, destroy or limit the functionality of our site and/or computer software or hardware or telecommunications equipment constituting them;
- (vi) interfere with or disrupt the services or servers or networks through which the services are provided, or disobey any requirements, procedures, policies or regulations of such networks;
- (vii) collect or store personally identifiable information about other users.
10.2 You acknowledge that our site does not have any obligation to pre-screen contents, but our site has the right (but not the obligation) in its sole discretion to refuse or remove any contents that is available via the services. Without limiting the said right, our site has the right to remove any contents that, in its opinion, violate our terms and conditions or are otherwise, in its opinion, objectionable.
10.3 You shall be responsible for ensuring the completeness, correctness and accuracy of all information provided in connection with your order, including but not limited to, the delivery address, recipient information and payment details. We shall not be liable for any failure or delay or otherwise in discharging our obligations and/or performing our duties under this Terms and Conditions if such default is anyway due to the incomplete, incorrect and/or misleading information provided by you in respect of the order. You undertake to indemnify and hold us and our relevant third parties harmless from and against all costs, losses and damages incurred or suffered as a result of your provision of incomplete, incorrect and/or misleading information in respect of your order.
11User Generated Content
11.1 When you submit or publish any user generated content including all text, files, images, photos, sounds, videos or other materials to our site (“User Content”), you grant to us a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable, fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including but not limited to the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 11.1 include a right to grant each user of the site a sub-licence to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
11.2 You represent, warrant and covenant that:
- (i) you have the legal right and authority to grant the licence in clause 11.1 above;
- (ii) you are the owner of the User Content and/or have all of the necessary rights, consents, permissions and licences which are required for you to grant us the license in clause 11.1 above;
- (iii) to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the licence in clause 11.1 above;
- (iv) the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site; and
- (v) at our request, you will provide us with written copies of any consents, permissions and licences that you are required to obtain.
11.3 By exercising the licence in clause 11.1 above, we shall not infringe the intellectual property rights or other rights of any third party.
11.4 CGA reserves the rights to remove any User Content from the site.
Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.
13.1 All intellectual property rights in the content, user content, design, text, graphics and other materials on our site, and the selection or arrangement thereof are owned, controlled or licensed by or to us. Any unauthorized use without our prior written permission is strictly prohibited.
13.2 All trademarks, product names and company names or logos used in our site are our property or that of their respective owners. No permission is given by us in respect of the use of any such trademarks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the holder's rights.
14.1 We may revise these terms and conditions at any time without prior notice. If you are not satisfied with the amended terms and condition, you should refrain from using the site. Your continued use of the site is deemed to constitute your acceptance of these terms and conditions as amended and in force at the time of your use. If any dispute arises, the company’s determination shall be final.
14.2 Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
14.5 We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
14.6 You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part without our written consent.
14.7 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement that is not expressly set forth in these terms and conditions.
14.8 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts. If any part of this agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
14.9 If any provision of these terms and conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these terms and conditions.
14.10 You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of our site or mobile app or the content or your breach of this agreement.
14.11 Whenever necessary, HK$0.5 per plastic shopping bag will be charged in accordance to the Hong Kong regulation.
15Terms and Conditions for CGA-Token
15.1 Only registered account users entitle to CGA-Token.
15.2 CGA-Token refers to rebate/direct purchase when customers shop at CGA.
15.3 For purchase made at CGA physical store, you need to quote the account number and relevant account details to staff during payment for earning of CGA-Token.
15.4 For purchase made at CGA online store, you need to login your account at check out for earning of CGA-Token.
15.5 Any CGA-Token accrual request after the point of purchase will not be accepted.
15.6 CGA-Token is neither transferable nor redeemable for cash.
15.7 CGA-Token is not available to return once the transaction is submitted.
15.8 Redemption of CGA-Token will be subject to independent promotional campaigns. In regard to details of use of CGA-Token together with other promotional offers, please refer to the corresponding terms & conditions of the campaign.
15.9 CGA-Token accumulated will be cancelled when your account is terminated.
16Terms and Conditions for Promotional Offers
16.1 The cash rebate offers cannot be applied together with other promotions*.
*Promotions refer to the offers under promotion code and VIP offer.
16.2 VIP offer cannot be applied together with the offers under promotion code.
16.3 New Customer offer: For offers available only to new customers, customers will be disqualified and will not be entitled to receive the offer if CGA has a record of their name, email address, phone number, or credit card or other payment information having being used for any prior orders or being linked to an existing active or inactive account with us. The offer will be suspended and customer is requested to return used discount amount by all means. CGA also reserves the right to cancel the order without prior notice.
16.4 Promotion codes or offers cannot be redeemed for cash or cash equivalent and are not transferable and may not be auctioned, traded, copied, transferred, bartered, modified or sold.
16.5 Promotion codes or offers shall only be applicable for one-off purchase subject to special terms and conditions.
16.6 Promotion code or offers cannot be applied retroactively for prior purchases.
16.7 CGA reserves the right to modify or cancel any promotional offer at any time without prior notice.
17.1 CGA may suspend or terminate your account at any time for any reason without giving notice to you, including any improper use of this site or your failure to comply with any provision of these terms and conditions.
17.2 If these terms and conditions or your permission to use the site is terminated by us for any reason, the agreement formed by your acceptance of these terms and conditions will nevertheless continue to apply and be binding upon you in respect of your prior use of the site and anything relating to or arising from such use. Such termination shall not affect any right or remedy to relief to which we may be entitled.
17.3 Upon termination of the site or your account, all rights granted to you will terminate and revert to CGA.
Last Update : 15 July 2019